Call Centre Attendant
Career opportunity at National Lotteries and Gaming Regulatory Board
Job Snapshot
| Hiring organisation | National Lotteries and Gaming Regulatory Board |
| Location | Mbarara, Gulu or Mbale, Uganda |
| Job type | FULL_TIME |
| Category | Customer Service, Call Centre and Government |
| Vacancies | 2 |
| Experience | No experience required |
| Deadline | 14 September 2026 at 5:00 p.m. |
Job Summary
The Board seeks two Call Centre Attendants to receive and route calls and messages, resolve routine client concerns and support its responsible-gaming counselling line.
Key Duties and Responsibilities
- Handle inbound and outbound calls and provide customer service.
- Resolve complaints or forward them to the responsible officers.
- Follow up cases and provide feedback to clients.
- Provide management with service-improvement feedback.
- Generate data, reports and support the toll-free counselling line.
Required Qualifications and Experience
- Diploma in IT, Mass Communication, Customer Care, Public Relations, Secretarial Studies, Marketing or Journalism.
- No previous work experience is required.
- Effective communication, teamwork and problem-solving skills.
- Ability to manage stress and maintain accurate records.
Application procedure
Complete the online job application on the Board’s official vacancy page. Scan a signed application letter, certified academic transcripts and certificates, O-Level and A-Level certificates, and a copy of your National ID as one PDF. Address the letter to the Chief Executive Officer, National Lotteries and Gaming Regulatory Board, P.O. Box 5446, Plot 15 Luthuli Avenue, Bugolobi, Kampala. Submit by 5:00 p.m. on 14 September 2026.
APPLY ON THE OFFICIAL LGRB PAGE
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