Old Mutual

Call Centre Nurse job

Location: Jobs in Uganda 2025 - 2026

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: 17 December 2025

Hiring Organization: Old Mutual

Job Details:

Let’s Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Key Tasks and Responsibilities

Pre-Authorization of all admissions within 6 hours and technical guidelines.
Minimize identifiable cases of fraud/abuse
To resolve customer queries over the phone and offer solutions to the customers in a timely manner
Supervise Pre-authorization of scheduled and non-scheduled admissions within the set guidelines and carry out verification and medical Audit of claims/invoices before settlement.
Managing requests for services from providers, intermediaries and clients, providing information on the UAP Old Mutual provider network and available benefits per scheme policy
In conjunction with SMART applications resolve card issues raised at the point of service
Authorization of all optical requests from the different providers within 6 hours and prepare daily reports
To attend to reimbursements from the different providers in a timely manner and provide daily reports.
Liaise with other medical schemes for purposes of evaluating medical risk.
To formulate committal letters of discharges as a result of the requests from the different service providers.

Before you apply, please take note of the following:

📌 Carefully read through the full job description and requirements.
📌 Tailor your resume and cover letter to highlight relevant skills and experience.
📌 Follow the application instructions exactly as provided (e.g., subject line, attachments).
📌 Ensure that your documents are professionally formatted and free of errors.
📌 Submit your application before the stated deadline to avoid disqualification.
📌 Prepare for potential interviews by researching the organization in advance.
📌 Only apply if you meet the minimum qualifications to improve your chances.

WE WISH YOU GOOD LUCK!

Date Posted: 2025-12-12