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| Yako Bank Uganda |
IT Support Officer job
Location: Jobs in Uganda 2025 - 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: 08 December 2025
Hiring Organization: Yako Bank Uganda
Job Details:
Description
Yako Bank is hiring an IT Support Officer to monitor and maintain the computer systems and networks of Yako Bank. They will install and configure computer systems, diagnose hardware and software faults, and solve technical and application problems either over the phone or in person.
Role of the Job
Key Result Areas
- Offer excellent staff support for all ICT-related queries and adhere to all service management standards.
- Take ownership of user problems and be proactive when dealing with user issues.
- Ensure that all calls and support requests are logged on the service desk.
- Maintain a log of any network and infrastructure problems.
- Support users in the use of the network by providing necessary training and advice.
- Allocate more complex calls to the relevant ICT technical support levels.
- In liaison with other ICT staff, arrange for external support where problems cannot be handled internally.
- Check computer equipment for electrical safety.
- Repair equipment and replace parts.
- Agree call-out timescales by responding within agreed time limits to call-outs.
- Support the rollout of new applications.
- Investigating, diagnosing, and solving computer software and hardware faults.
- Installing and configuring computer hardware, software, systems, printers, scanners.
- Keep computer systems running smoothly and ensure users get maximum benefit from them.
- Respond to breakdowns.
- Talk to clients and computer users to determine the nature of problems.
- Database support and report retrieval when necessary.
- Desktop support.
- Hardware and software installation.
- Assessing issues and prioritising accordingly.
- Technical user support.
- Assessing issues and prioritising accordingly.
- Technical user support.
Before you apply, please take note of the following:
- 📌 Carefully read through the full job description and requirements.
- 📌 Tailor your resume and cover letter to highlight relevant skills and experience.
- 📌 Follow the application instructions exactly as provided (e.g., subject line, attachments).
- 📌 Ensure that your documents are professionally formatted and free of errors.
- 📌 Submit your application before the stated deadline to avoid disqualification.
- 📌 Prepare for potential interviews by researching the organization in advance.
- 📌 Only apply if you meet the minimum qualifications to improve your chances.
WE WISH YOU GOOD LUCK!
Date Posted: 2025-12-08
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