02 Information Technology Officer Trainee Vacancies at the Office of the Auditor General (OAG)

Office of the Auditor General (OAG)

02 Information Technology Officer Trainee Vacancies

Location:  Jobs in Uganda 2025 - 2026

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 02

Deadline: 02 June 2025

Hiring Organization: Office of the Auditor General (OAG)

Job Details:

Job Grade: OAG-9
Division: Corporate
Directorate: IT
Reports to: Senior IT Officer
Supervises: None
Terms of Service: Contract
Job Reference: ADM/56/136/01 Vol.8 [02/25]

Main Purpose of the Job:
Undertake routine tasks relating to, configuration and reliable operation of computer systems to ensure uptime performance, resources and security of all computers managed to meet the needs of staff at OAG.

Duties and Responsibilities:

1. Planning and Development
   • Support supervisors in any tasks assigned in planning for the Directorate

2. IT Service Operations
   • Assist in conducting staff training of IT processes and procedures such as login credentials, email use and passwords.
   • Perform user support for all user complaints relating to computer-aided audit tools, computer applications and software.
   • Administer the OAG LAN/WAN infrastructure components like printers, telecommunication services, CCTV access control, anti-virus and various end-user computer applications.
   • Assist in performing safe custody of ICT infrastructure and handling ICT related incidents as escalated.
   • Provide technical input, installation and recommendations in the acquisition of IT hardware and software systems.
   • Support and be responsive to off-hours emergencies and activities that may occur at OAG premises.
   • Support in performing periodic update and maintenance of OAG websites and guided by the Senior Public Relations Officer.
   • Update IT inventory register for proper records according to OAG policy and guidelines.
   • Assist in Preparation of a quarterly maintenance schedule and report for all end user IT equipment with OAG IT infrastructure.
   • Perform routine troubleshooting of network and user problems and operations of the service desk of OAG staff.
   • Collect and register staff information, manage ID registration, configure ID cards liaising with the HR department.
   • Configure users and manage access list and registration.
   • Assist in developing digital content for digital TVs and signage.

3. IT Support
   • Assist in offering first-line support for IT issues, including infrastructure, systems and security on the Service Desk Platform
   • Escalate issues and coordinate with other IT teams to resolve complex problems

4. Staff Performance Management and Capacity Building
   • Ensure compliance with performance management guidelines

5. Reporting
   • Draft regular performance and compliance reports as assigned.

Key Performance Indicators:
a) Percentage of planned activities implemented (projects completion time)
b) Risk and compliance rating (IT security, Standards-ISO certification, Regulations, NITA-U Compliance rating)
c) IT innovation score
d) Project Success Rate
e) Directorate culture assessment rating.
f) Stakeholder satisfaction score (availability, quality, timeliness, functionality, complaints resolution)
g) Service level agreement score (availability, quality, timeliness, functionality, complaints resolution, down-time)
h) Input-output ratio
i) User satisfaction score
j) Technology utilisation score (IT product development time)
k) Timely submission of reports.

Job Specifications:

Qualifications:
Applicant should be Ugandan aged 30 years and below, holding EITHER Bachelor's (Hons.) degree in Information Technology, Computer Science, Software Engineering or related field from a recognised university.

Experience:
Experience is not required.

Application procedure

Applications must be accompanied by:

• Detailed typed curriculum vitae which clearly supports the competencies required above.
• Copies of academic qualifications, professional training certificates and proof of employment history where required.
• Names of three (3) referees and their contacts.
• A recent passport size photograph (attached to the application form).

All applications must be in triplicate and submitted on the OAG application form, which can be obtained from the OAG Website: www.oag.go.ug

The deadline for receiving applications is 2nd June 2025 at 5:00PM.
LATE SUBMISSION SHALL NOT BE CONSIDERED.

Date Posted: 2025-05-19

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