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| Cerba Lancet Africa |
Client Relations Officer job
Location: Jobs in Uganda 2025 - 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: 10 August 2025
Hiring Organization: Cerba Lancet Africa
Job Details:
Key Responsibilities
- Sales: Sell/Promote Lancet Uganda services as per the assigned target set. Meet set quantitative and qualitative targets.
- Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution.
- Identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
- Adhere to the steps outlined from the selling skills tool.
- Organize appointment and meetings (e.g CME’s, Round table meetings etc.) with all the various healthcare ecosystem staff.
- Ensure that there is a return on investment in sales activities.
- Develop a territory action plan to execute with proficiently on the agreed upon targets.
- Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department Marketing.
- Promote marketing communications related to the various services we offer through the marketing material provided.
- Build & maintain relationships with key employees among our customers.
- Track and monitor the customer needs throughout their journey.
- Act as point of contact for compliments and complaints and manage appropriately.
- Ensure both the company and clients adhere to contract terms i.e SLA.
- Attend company sponsored events such as doctor conferences and meetings.
- Contributing to the development of marketing strategies.
- Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tactics.
- Business development
- Reach out to customer leads through cold calling
- Advise clients on creating profitable business by advising on the policies around our SLA’s.
- Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers.
Other:
- Maintain or update business databases to ensure correct and accurate information.
Before you apply, please take note of the following:
- 📌 Carefully read through the full job description and requirements.
- 📌 Tailor your resume and cover letter to highlight relevant skills and experience.
- 📌 Follow the application instructions exactly as provided (e.g., subject line, attachments).
- 📌 Ensure that your documents are professionally formatted and free of errors.
- 📌 Submit your application before the stated deadline to avoid disqualification.
- 📌 Prepare for potential interviews by researching the organization in advance.
- 📌 Only apply if you meet the minimum qualifications to improve your chances.
WE WISH YOU GOOD LUCK!
Date Posted: 2025-08-03
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