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| Tonish Forex Bureau Ltd |
Cashier (Agent Banking) job
Location: Jobs in Uganda 2025 - 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies:
Deadline: 15 May 2025
Hiring Organization: Tonish Forex Bureau Ltd
Job Details:
Summary:
As an Agent Banking & Mobile Money Cashier, you will be a frontline service provider, responsible for efficiently and accurately processing a variety of financial transactions on behalf of a partner banks and various mobile money platforms. You will deliver excellent customer service while adhering to the regulations and procedures of both the banking partner and the mobile network operators. Your accuracy, customer focus, and adherence to security protocols are crucial for the success of the agent business.
Responsibilities:
• Agent Banking Transactions:
• Process cash deposits and withdrawals for customers of the partner banks using the designated agent banking platforms.
• Verify customer identification and transaction details according to the bank's KYC guidelines.
• Issue transaction receipts and maintain accurate records.
• Balance the daily cash and float for agent banking activities.
• Resolve basic customer inquiries related to agent banking services.
• Mobile Money Transactions:
• Facilitate mobile money deposits and withdrawals for various mobile network operators (e.g., MTN Mobile Money, Airtel Money).
• Verify customer identification and transaction details as per mobile money platform requirements.
• Process airtime top-ups and bill payments through the mobile money system.
• Maintain accurate records of all mobile money transactions.
• Manage and balance the cash and float allocated for mobile money transactions.
• Resolve basic customer inquiries related to mobile money services.
• Combined Responsibilities:
• Understand and apply the specific procedures and regulations for both agent banking and mobile money transactions.
• Clearly explain the features and benefits of both agent banking and mobile money services to customers.
• Maintain a comprehensive understanding of transaction limits, fees, and service availability for both platforms.
• Customer Service:
• Greet all customers with courtesy and professionalism.
• Listen attentively to customer requests and process transactions accurately and efficiently.
• Address customer inquiries and resolve basic issues related to both agent banking and mobile money services.
• Escalate complex issues to the Manager or the respective platform's support team.
• Build positive relationships with customers to encourage repeat business.
Before you apply, please take note of the following:
- 📌 Carefully read through the full job description and requirements.
- 📌 Tailor your resume and cover letter to highlight relevant skills and experience.
- 📌 Follow the application instructions exactly as provided (e.g., subject line, attachments).
- 📌 Ensure that your documents are professionally formatted and free of errors.
- 📌 Submit your application before the stated deadline to avoid disqualification.
- 📌 Prepare for potential interviews by researching the organization in advance.
- 📌 Only apply if you meet the minimum qualifications to improve your chances.
WE WISH YOU GOOD LUCK!
Date Posted: 2025-05-01
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