Team Leader – Call Centre
Platinum Credit (U) Ltd
Deadline: 30 October 2026
Job Snapshot
| Hiring organisation | Platinum Credit (U) Ltd |
| Location | Bukoto, Kampala, Uganda |
| Appointment | Full-time |
| Category | Telesales and Customer Service |
| Experience | Relevant team leadership and telesales skills |
| Vacancies | 1 |
| Deadline |
Job Summary
Lead a telesales team to grow the customer portfolio while maintaining sales quality, customer satisfaction and staff discipline.
Key Duties and Responsibilities
- Supervise sales targets and coach telesales officers.
- Monitor performance, maintain quality tools and update dashboards.
- Support recruitment, onboarding and training.
- Resolve escalated queries and run team meetings.
Qualifications, Skills and Experience
- Degree in sales, marketing or a business-related field from a recognised institution.
- Team leadership, integrity and strong listening and communication skills.
- Knowledge of microfinance lending practices.
Application procedure
Submit your application, detailed CV and academic documents to careers@platinumcredit.co.ug. Address the application to the Human Resource Manager, Platinum Credit (U) Ltd. Deadline: 30 October 2026.
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How to Prepare a Strong Application
- Use numbers to show the telesales results or service improvements you helped achieve.
- Prepare an example of coaching a colleague through a performance problem.
- Explain how you would balance sales targets with call quality and customer care.
