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| Ecobank |
Operations Officer job
Location: Jobs in Uganda 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: 02 April 2026
Hiring Organization: Ecobank
Job Details:
KEY RESPONSIBILITIES
. Business and Financial performance
- Ensure accurate and timely processing of all customers’ transactions to minimize operational losses and protect the financial integrity of the business.
- Ensuring all fees and commissions are taken to avoid revenue leakage
- Identify operational inefficiencies and support cost-saving and process improvement initiatives
2. Customer Excellence
- Deliver high service standards by resolving customer transaction queries within agreed timelines and contributing to strong customer satisfaction
- Achieve 100% resolution of complaints in line with SLA
- Enhance overall customer experience by consistently meeting service turnaround times and maintaining high processing accuracy.
3. Process, control and operational performance.
- Achieve satisfactory outcomes in internal audits, issue assurance reviews, and control assessments within central processing.
- Conduct Risk and Control Self-Assessments (RCSA) and maintain strong control ratings
- Perform timely and accurate General Ledger (GL) proofs and reconciliations by maintaining Nostro and GL reconciliation items aged beyond 30 days are at $0.
4. Strategic initiatives
- Ensure that all incidents are logged into the bank’s incident tracking tool for resolution.
- Contribute to initiatives and projects that strengthen operational resilience, enhance control effectiveness, and improve customer service across all transaction processing activities.
- Support automation and digitization initiatives to improve operational efficiency and accuracy.
5.People
- Ensure adherence to all bank SLAs, Policies and Processes
- Drive 100% Leave utilization by taking all the mandatory leave days in the year to avoid potential cover up of errors, fraud or losses
- Complete all mandatory training programs
- Collaborate effectively with team members and stakeholders to achieve departmental objectives
Experience & Qualifications
Bachelor’s Degree or its equivalent
At least 2 years’ experience in a bank or financial services
Skills, Capabilities & Personal attributes
- Practical experience in the use of Microsoft Office applications.
- High accuracy and efficiency
- Good understanding of banking operations
- Strong control and compliance awareness
- Effective communication and teamwork
- Ability to work under pressure and meet deadlines
Application procedure
Application Link: Click Here to Apply Now
Date Posted: 2026-03-28
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