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| Uganda Communications Commission |
Assistant Officer Complaints Handling and Advocacy job
Location: Jobs in Uganda 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: 27 February 2026
Hiring Organization: Uganda Communications Commission
Job Details:
Background information about the job or company (e.g., role context, company overview)
Uganda Communications Commission (UCC) is hiring an Assistant Officer Complaints Handling & Advocacy to effectively manage and resolve consumer complaints, ensuring Consumer Affairs and satisfaction in alignment with organisational guidelines and regulatory mandates. This role also involves advocating for consumer rights and participating in industry-related engagements to promote service excellence.
Responsibilities or duties
- Receive, investigate, and resolve consumer complaints promptly and efficiently, escalating complex complaints to relevant departments or operators for timely updates and resolutions.
- Participate in industry forums and engagements, contributing to the planning and execution of advocacy programs and industry engagements to highlight and address consumer concerns for consumer rights and improvements in service quality.
- Maintain comprehensive records of all consumer complaints and resolutions, generate and analyse periodic reports on complaint trends.
- Provide insights for internal strategy adjustments and analyse operator complaints reports and consumer feedback to identify trends and areas for improvement.
- Monitor and report on industry compliance with consumer affairs regulations and guidelines, conduct customer experience audits utilise social media and digital platforms to gather consumer insights, lead digital outreach initiatives, and manage front-line communication channels to engage with consumers and raise awareness on consumer rights.
- Develop and disseminate educational content on complaint-handling processes and Consumer Affairs.
- Maintain flexibility to accommodate any other duties that may be assigned by the supervisor from time to time.
Before you apply, please take note of the following:
- 📌 Carefully read through the full job description and requirements.
- 📌 Tailor your resume and cover letter to highlight relevant skills and experience.
- 📌 Follow the application instructions exactly as provided (e.g., subject line, attachments).
- 📌 Ensure that your documents are professionally formatted and free of errors.
- 📌 Submit your application before the stated deadline to avoid disqualification.
- 📌 Prepare for potential interviews by researching the organization in advance.
- 📌 Only apply if you meet the minimum qualifications to improve your chances.
WE WISH YOU GOOD LUCK!
Date Posted: 2026-01-20
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