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| DFCU Bank |
IT Service Support Specialist Job
Location: Jobs in Uganda 2025 - 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: 26 December 2025
Hiring Organization: DFCU Bank
Job Details:
Reporting to IT Service Delivery Manager, the role holder will be responsible for supervising the day-to-day activities of the Service Desk function and manage quality of IT Service Delivery by the BT Operations support team members.
The role will support performance reporting of the service desk and as well of all IT Service Partners and work closely with IT Service Delivery Manager to monitor and guide all Service support staff towards meeting the Service delivery SLA targets agreed with business.
KEY ACCOUNTABILITIES:
- Supervising the IT Service Desk Analysts and IT Support teams.
- IT Service Desk Performance
- Supports the Banks Service Management tool.
- Manage the IT service delivery tools (ITSM).
- Overseeing Problem and change management tasks at the IT Service support function.
- Logging, categorizing, prioritizing & assigning support for all IT incidents, service requests, and Problems.
- Ensuring systems stability during IT Services Transition.
- Performance Management of both internal and external IT Service providers.
- Supporting Continual Improvement for IT Services.
- Enhance/increase IT service level success.
- Drive customer-oriented processes and service value in IT.
- Dependable IT service lifecycle Management.
- Manage the SLA between IT and Business by ensuring that all IT services are measured and managed to achieve agreed SLA targets.
Before you apply, please take note of the following:
- 📌 Carefully read through the full job description and requirements.
- 📌 Tailor your resume and cover letter to highlight relevant skills and experience.
- 📌 Follow the application instructions exactly as provided (e.g., subject line, attachments).
- 📌 Ensure that your documents are professionally formatted and free of errors.
- 📌 Submit your application before the stated deadline to avoid disqualification.
- 📌 Prepare for potential interviews by researching the organization in advance.
- 📌 Only apply if you meet the minimum qualifications to improve your chances.
WE WISH YOU GOOD LUCK!
Date Posted: 2025-12-24
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