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| Tugende |
Branch Executive job
Location: Jobs in Uganda 2025 - 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: 16 June 2025
Hiring Organization: Tugende
Job Details:
Reports to: General Manager
Labour Grade: 4
Location: Different Locations in Uganda
About Tugende
Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and build digital track records of responsibility, we are creating a long-term ecosystem for MSMEs to grow and thrive.
Tugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1) own income‑generating assets, 2) build a verifiable digital credit profile, and 3) earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e‑commerce opportunities, and on‑demand credit lines. Tugende has financed 70,000+ clients and has hundreds of employees serving clients across 23 branches in Uganda and 10 in Kenya.
About the role
The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities. The Branch executive will be responsible for overseeing all the collection efforts at the assigned branch to ensure the set company targets are met i.e PAR, Effective Repayments, Cancellation rates, etc. and ensuring the growth of the branch.
The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing
The Branch Executive will execute the following key duties and Responsibilities
- Revenue Generation
Lead the team from the front in ensuring that there is sufficient and sustainable revenue generation from the branch through the following;
○ Driving Marketing initiatives for promoting Tugende products
○ Allocation of tasks and resources aimed at generating leads and lead conversion and actively ensuring execution
○ Timely escalation of issues that impede revenue generation and requests for support
○ Close supervision of the customer service and efficiency in the sales process
- Portfolio Quality
Follow the credit policy to ensure good portfolio quality at the branch with special focus on the following.
○ Supervision of execution of policy guidelines at the branch especially with regards to allocation of tasks to the team and follow up
○ All-round data analysis and interpretation of portfolio data to guide decision making at the branch
○ Onground support for portfolio quality improvements as advised by the Credit team
○ Supporting and / or active participation in recovery operations - Building relevant Community Relations
○ Act as a liaison between Tugende and local authorities in your area of operation
○ Benchmarking, market research and intelligence and self-education of the business environment.
○ Intentionally build partnerships with entities or persons that matter in the business environment and build synergies to grow the business e.g, Police and other security agencies, local authorities, suppliers, businesses etc.
○ Customer relations monitoring through gathering feedback, spot checking, problem solving and timely escalation where necessary. - Team Management
○ Provide strong leadership to the operations teams at the assigned branch to ensure the achievement of set targets and expense control
○ Supervise staff to ensure smooth operations and service delivery at the branch level
○ Supervise and coordinate the safety and security function at the branch
○ Train and coach, all field teams and support functions on Tugende operations, expectations, core values, rules and regulations
○ Participate in the regular performance reviews for the branch staff
○ Ensure proper support to the branch by the head office functions
Before you apply, please take note of the following:
- 📌 Carefully read through the full job description and requirements.
- 📌 Tailor your resume and cover letter to highlight relevant skills and experience.
- 📌 Follow the application instructions exactly as provided (e.g., subject line, attachments).
- 📌 Ensure that your documents are professionally formatted and free of errors.
- 📌 Submit your application before the stated deadline to avoid disqualification.
- 📌 Prepare for potential interviews by researching the organization in advance.
- 📌 Only apply if you meet the minimum qualifications to improve your chances.
WE WISH YOU GOOD LUCK!
Date Posted: 2025-06-03
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