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| Turaco Insurance |
Contact Center Associate job
Location: Jobs in Uganda 2025 - 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: 01 June 2025
Hiring Organization: Turaco Insurance
Job Details:
The Contact Center Associate will report to the contact Center team leader/captain. This role is the direct contact between Turaco and its customers. You will speak with customers over the phone to explain insurance products, benefits, and payment methods to customers. You will also upsell and cross-sell other products that are useful to the customer.
Roles and responsibilities
Telesales
- Engage at least 100 customers daily on phone to upsell or cross-sell turaco products while offering excellent customer service.
- Follow up and close on initial sales contacts.
- Adjust the sales script provided, to better meet the needs and interests of specific individuals within the potential customer list provided.
- Achieve agreed-upon sales targets within the stipulated schedule.
Contact Center
- Explain technical product features and answer potential and existing customer questions about Turaco products.
- Understand and strive to meet or exceed contact center metrics while providing excellent consistent customer service.
- Product Knowledge; Learn and understand all products and partnerships undertaken by Turaco.
- Register new customers into our database and other data entry requests as needed
- Address customer inquiries regarding products and claims submission, amongst others in a timely manner.
- Respond efficiently and accurately to callers, explaining possible solutions and ensuring that customers feel valued.
Before you apply, please take note of the following:
- 📌 Carefully read through the full job description and requirements.
- 📌 Tailor your resume and cover letter to highlight relevant skills and experience.
- 📌 Follow the application instructions exactly as provided (e.g., subject line, attachments).
- 📌 Ensure that your documents are professionally formatted and free of errors.
- 📌 Submit your application before the stated deadline to avoid disqualification.
- 📌 Prepare for potential interviews by researching the organization in advance.
- 📌 Only apply if you meet the minimum qualifications to improve your chances.
WE WISH YOU GOOD LUCK!
Date Posted: 2025-05-19
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